Intelligent process automation is nothing like the little robots you see on college campuses that can deliver students their food. In this case, we’re talking about pre-programmed bots that live inside insurance, accounting, laboratory, and different forms of patient or customer engagement systems.
These IPA bots run off of structured data that is stored in databases. Some of the data could the demographics, names, addresses, financial information, and medical histories of patients. The bots execute mundane, repetitive tasks just as a real human worker would.
Simply put, IPA solutions that are adopted in the healthcare industry can be described as a piece of software that works with other applications and complete repetitive tasks by themselves.
This means that real healthcare workers would have more time for diagnostic work and interacting with patients. Additionally, intelligent software bots can process transactions, move data around, give pre-programmed responses, and communicate with other internal and external IT systems that they’re linked to.