UiPath Inc. is a top-tier automation company and one of our partners here at Digital Workforce Solutions. At the beginning of August, the automation company said it acquired the artificial intelligence startup known as Re:infer Ltd. This business move comes from employers that are concerned about a recession and looking to cut costs through further automation of more workplace tasks.
Created in London, Re:infer offers a natural-language processing software that is designed to identify and pull data from a wide range of interactions that a customer has with a business. Some of this data includes emails, online chats, and voice messages. The terms of the deal have not been disclosed.
UiPath’s executive vice president of products and engineering Ted Kummert stated that “Once you analyze communications data, you want to automate around it.” This includes the creation of apps that can respond to customer emails, send them to the correct division of the corporation, troubleshoot account issues, or tweak orders, billing, and deliveries without the need for human intervention.