Despite all the odds, the healthcare industry has made it through a lot of challenges in the last three years.

Even before the pandemic, the healthcare industry was facing critical issues like longer wait lists, doctor shortages, rising prices for healthcare services, and out-of-date IT infrastructure.

However, pharmaceutical companies and the healthcare industry alike were able to roll out a vaccine that helped curve the spread of such a dangerous virus despite all the challenges.

As the pandemic begins to dwindle, healthcare organizations are now looking into ways that they can implement new intelligent process automation (IPA) solutions and process mining into their current practices. This requires barriers to be broken down, and thankfully the healthcare industry is trying to get help to patients faster, so process mining has come into play.

Read on to learn more!

Process Mining in Healthcare

Process Mining in the Healthcare Industry

Numerous healthcare providers are still at the beginning of their process mining journey, and the idea of bridging the gaps between a company’s departments can seem like a really big task to pull off.

With that being said, process mining is defined as a technique designed to discover, monitor, and improve real business processes. This is all done by the extraction of available knowledge from the event logs of current information systems.

Instead of watching how a business runs through reports and dashboards, process mining shows executives a detailed list of their employees and the systems they have in place.

Using this deeper understanding, executives can improve their company’s speed and efficiency in a given process.

Process Mining in Healthcare

How Process Mining is Used in Healthcare

The healthcare industry is full of data.

Healthcare data can be found in documents like patient health records, monitoring information, appointment booking systems, and payment schemes.

So, where do the challenges come into play? The main challenge is that there is so much data in the healthcare system that it’s hard to organize it all into a realistic picture of what really happens inside a hospital.

With process mining, a hospital could process footprints created in nearly any IT application, including EHR, ERP, and LIMS. The info can be extracted rapidly, combined, and reconstructed to a digital form in an instant.

Process mining means organizations can visualize processes like patient check-ins, evaluation and diagnosis, treatment, medication, continued care, billing, and more. Process mining also helps management teams identify bottlenecks in a process that are usually caused by the manual input of a real employee. It also helps to introduce improvements for a given process.

Process mining also shows the user why some processes are faster than others. In addition, it also analyzes the time between two different events to compare efficiency between different departments, regions, or specific employees.

When it comes to cost, process mining providers can point out incident types that add extra time and cost to a process. Once this is identified, then the healthcare organization can decide how they want to handle it.

If your business is looking for a process mining provider, get in contact with a Digital Workforce Solutions representative today!

Published On: March 2nd, 2023 / Categories: Automation, Human Workers, Optimization, Savings /

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