A new student expectation is that they want universities to be fast and seamless like the other services they use (Amazon, DoorDash).
The University of Melbourne caught on to this, and the board members decided to overhaul its administrative processes with robotic process automation (RPA).
They began with the application process because it has multiple steps that require manual data to be entered. There are also multiple documents that must be processed like application forms and transcripts.
By utilizing Automation Anywhere’s RPA, the school was able to automate its entire process. Additionally, administrators don’t have to use a bunch of excel spreadsheets while they look at a student’s information. Instead, the RPA automatically pulls and stores data in a single central system.
As time went on, the school was able to automate 50 more processes. This saved the school 10,000 manual hours and $7 million in overhead costs.
When the pandemic started, many students were also struggling financially. This prompted the school to create an emergency support fund that used RPA to process the grant applications that they received. To process payments, they used RPA to create modular bots that could handle all the financial information.