Companies that don’t have a digitization and automation strategy will probably not survive in the next decade. Why? Because a host of technological developments are making it possible to free employees from a range of routine operations, so they can focus on the most impactful areas of business.

Automating repetitive tasks that previously required human effort results in more satisfied employees, happier customers and streamlined operations.

In the past two years alone, ten years’ worth of digitization has occurred across different industries as more organizations realize the need to automate their operations.

However, the huge opportunity for automation comes with its own challenges. The growing number and variety of tasks that can be automated need careful oversight and planning. This is why you should consider appointing a Chief Automation Officer (CAO), a person who will be able to trace your enterprise’s digitization and automation strategy, provide a birdseye view of the digitization journey, and make sure that your enterprise is on its path to success.

If a task requires long hours of manually entering data and pressing buttons, there’s a great chance it can be automated through RPA. Today, organizations are using RPA to automate a wide range of repetitive back-office tasks, such as extracting information, moving files, and filling forms. The combination of RPA and AI is helping organizations take automation to higher levels and handle tasks that cannot be defined with explicit rules.

For example, insurance companies are using AI and RPA to automate the processing of customer reports. An application that previously took weeks to complete can now be processed in hours, thanks to RPA and AI technologies. One way is with computer vision algorithms that can assess damage from a picture of an accident and document processing tools that can extract and store the content of scanned documents.

Process mining uses information from business and IT systems and user interactions to provide factual insights about how processes and workflows can be improved across an enterprise. For example, if delivering software requires several actions and file transfers across different platforms, process mining helps organizations document those steps, build them into a graph, monitor their performance, and find ways to optimize and improve them.

What is the role of the Chief Automation Officer?
Automation helps with every single aspect of enterprise operations. This is why every enterprise needs a Chief Automation Officer to focus on digitizing the enterprise to satisfy customers and help generate more business.

The CAO takes an overarching view across different verticals of the enterprise and seeks the best opportunities for digitization and automation. For example, in manufacturing, the CAO can help identify how computer vision can help automate defect detection. In financial services, the CAO can help find the right combination of tools to automate repetitive back-office tasks.

Published On: December 14th, 2022 / Categories: Automation, Optimization /

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